tag:status.bridgepaynetwork.com,2005:/historyBridgePay Network Solutions Status - Incident History2024-03-29T01:23:49-04:00BridgePay Network Solutionstag:status.bridgepaynetwork.com,2005:Incident/203800882024-03-27T12:59:25-04:002024-03-27T12:59:25-04:00Credit Card Processor - Vantiv - Degraded Performance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:59</var> EDT</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:54</var> EDT</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Vantiv is currently having connectivity issues. Merchants using the Credit Card Processor - Vantiv may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Vantiv are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/203796302024-03-27T12:33:22-04:002024-03-27T12:33:23-04:00Credit Card Processor - Vantiv - Degraded Performance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:33</var> EDT</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:22</var> EDT</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Vantiv is currently having connectivity issues. Merchants using the Credit Card Processor - Vantiv may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Vantiv are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/203794662024-03-27T12:19:21-04:002024-03-27T12:19:21-04:00Credit Card Processor - Vantiv - Degraded Performance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:13</var> EDT</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Vantiv is currently having connectivity issues. Merchants using the Credit Card Processor - Vantiv may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Vantiv are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/203484992024-03-25T03:53:34-04:002024-03-25T03:53:34-04:00Check Processor - Fastcheck Network - Degraded Performance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>03:53</var> EDT</small><br><strong>Resolved</strong> - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>03:47</var> EDT</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/203483862024-03-25T03:32:59-04:002024-03-25T03:33:01-04:00Check Processor - Fastcheck Network - Degraded Performance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>03:32</var> EDT</small><br><strong>Resolved</strong> - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>03:26</var> EDT</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/203387242024-03-23T14:13:18-04:002024-03-23T14:13:18-04:00Credit Card Processor - TSYS - Degraded Performance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>14:13</var> EDT</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>14:12</var> EDT</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/203163092024-03-21T00:59:21-04:002024-03-21T00:59:22-04:00Credit Card Processor - Chase Paymentech - Degraded Performance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>00:59</var> EDT</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>00:55</var> EDT</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/202828092024-03-17T05:37:28-04:002024-03-17T05:37:28-04:00Credit Card Processor - Chase Paymentech - Degraded Performance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>05:37</var> EDT</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>05:33</var> EDT</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/202818132024-03-17T01:47:55-04:002024-03-17T01:47:55-04:00Check Processor - ProfitStars - Degraded Performance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:47</var> EDT</small><br><strong>Resolved</strong> - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:42</var> EDT</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/201313752024-03-05T06:00:02-05:002024-03-05T06:00:02-05:00Infrastructure Maintenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:33</var> EST</small><br><strong>Scheduled</strong> - On March 5th, 2024 during our maintenance window of 4:00 am – 6:00 am ET, the BridgePay Network Operations team will shift production traffic to our secondary datacenter for a period of one hour for maintenance at our primary datacenter.<br /><br />All UAT/Integration test sites will be unavailable during this time.<br /><br />Please check or subscribe to this status page for any updates and completion of this maintenance. <br /><br />Will production traffic be affected? <br />We will be shifting all traffic to our secondary datacenter. If you are unable to resolve during this window, please verify you have whitelisted the URL and not the IP for the site(s) you are using. <br /><br />Will settlement be affected?<br />Settlement occurring between 4:00 am – 6:00 am ET will be paused during this maintenance and processed once maintenance has completed. <br /><br />Will recurring billing be affected? <br />Recurring billing contracts processing between 4:00 am – 6:00 am ET will be paused during this maintenance and processed once maintenance has completed. <br /><br />How do I contact the BridgePay Gateway Technical Support team? Our team can be reached by phone at 866-322-9894 or email us at gateway.support@bridgepaynetwork.com</p>tag:status.bridgepaynetwork.com,2005:Incident/201016252024-02-28T18:12:27-05:002024-02-28T18:12:27-05:00Check Processor - Fastcheck Network - Degraded Performance<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:12</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:06</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/200932312024-02-27T22:46:55-05:002024-02-27T22:46:55-05:00Credit Card Processor - TSYS - Degraded Performance<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:46</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:50</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/200463022024-02-22T08:52:24-05:002024-02-22T08:52:24-05:00Gift Card Processor - GiveX - Degraded Performance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:52</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Gift Card Processor - GiveX has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>04:47</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Gift Card Processor - GiveX is currently having connectivity issues. Merchants using the Gift Card Processor - GiveX may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Gift Card Processor - GiveX are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/200279432024-02-20T05:39:44-05:002024-02-20T05:39:44-05:00Credit Card Processor - Merchant e-Solutions - Degraded Performance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:39</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Merchant e-Solutions has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:38</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Merchant e-Solutions is currently having connectivity issues. Merchants using the Credit Card Processor - Merchant e-Solutions may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Merchant e-Solutions are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/200279452024-02-20T05:39:29-05:002024-02-20T05:39:30-05:00Credit Card Processor - Elavon - Degraded Performance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:39</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:38</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/200279462024-02-20T05:39:23-05:002024-02-20T05:39:24-05:00Credit Card Processor - Chase Paymentech - Degraded Performance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:39</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:38</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/200115412024-02-18T02:41:44-05:002024-02-18T02:41:46-05:00Check Processor - ProfitStars - Degraded Performance<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>02:41</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>01:25</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/199984092024-02-16T04:12:34-05:002024-02-16T04:12:34-05:00Check Processor - Fastcheck Network - Degraded Performance<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>04:12</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>04:08</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/199596692024-02-11T02:40:33-05:002024-02-11T02:40:33-05:00Credit Card Processor - Heartland Payment Systems - Degraded Performance<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>02:40</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Heartland Payment Systems has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>02:29</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Payment Systems is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Payment Systems may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Heartland Payment Systems are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/199596352024-02-11T02:20:28-05:002024-02-11T02:20:30-05:00Credit Card Processor - Heartland Payment Systems - Degraded Performance<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>02:20</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Heartland Payment Systems has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>02:20</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Payment Systems is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Payment Systems may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Heartland Payment Systems are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/199029982024-02-03T18:34:59-05:002024-02-03T18:34:59-05:00Check Processor - Fastcheck Network - Degraded Performance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:34</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:34</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/196488342024-01-23T05:18:46-05:002024-01-23T05:18:46-05:00Infrastructure Maintenance<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>05:18</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>13:26</var> EST</small><br><strong>Update</strong> - Maintenance has been rescheduled to January 23rd, 2024</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:19</var> EST</small><br><strong>Scheduled</strong> - On January 23rd, 2024 during our maintenance window of 4:00 am – 6:00 am ET, the BridgePay Network Operations team will shift production traffic to our secondary datacenter for a period of one hour for maintenance at our primary datacenter.<br /><br />All UAT/Integration test sites will be unavailable during this time.<br /><br />Please check or subscribe to this status page for any updates and completion of this maintenance. <br /><br />Will production traffic be affected? <br />We will be shifting all traffic to our secondary datacenter. If you are unable to resolve during this window, please verify you have whitelisted the URL and not the IP for the site(s) you are using. <br /><br />Will settlement be affected?<br />Settlement occurring between 4:00 am – 6:00 am ET will be paused during this maintenance and processed once maintenance has completed. <br /><br />Will recurring billing be affected? <br />Recurring billing contracts processing between 4:00 am – 6:00 am ET will be paused during this maintenance and processed once maintenance has completed. <br /><br />How do I contact the BridgePay Gateway Technical Support team? Our team can be reached by phone at 866-322-9894 or email us at gateway.support@bridgepaynetwork.com</p>tag:status.bridgepaynetwork.com,2005:Incident/197820272024-01-21T02:07:44-05:002024-01-21T02:07:44-05:00Profit Stars-Check Service- Degraded Performance<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>02:07</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>01:59</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.bridgepaynetwork.com,2005:Incident/197209932024-01-16T02:38:26-05:002024-01-16T02:38:26-05:00Credit Card Processor - Mercury Payment Systems - Degraded Performance<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>02:38</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Mercury Payment Systems has been resolved and transactions are processing normally.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>02:25</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Mercury Payment Systems is currently having connectivity issues. Merchants using the Credit Card Processor - Mercury Payment Systems may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Mercury Payment Systems are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>tag:status.bridgepaynetwork.com,2005:Incident/196989092024-01-13T15:42:30-05:002024-01-13T15:42:30-05:00Credit Card Processor - Elavon - Degraded Performance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>15:42</var> EST</small><br><strong>Resolved</strong> - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>15:39</var> EST</small><br><strong>Investigating</strong> - BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.
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<br />PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.
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<br />Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.</p>