All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational
BridgePay Gateway API - BridgeComm   ? Operational
BridgePay Gateway WebLink 3.0 - Hosted Payment Page   Operational
MyBridgePay Portal - Virtual Terminal and Reporting   Operational
PathwayLink Gateway (T-Gate) - Production Operational
Gateway.Itstgate.com - Virtual Terminal, Reporting, API   Operational
PathwayLink Boarding Portal   Operational
BridgePay Support Operational
BridgePay Integration Support Portal   Operational
BridgePay Phone Support   ? Operational
BridgePay Email Support   ? Operational
BridgePay UAT - Certification Environment Operational
MyBridgePay UAT Portal - Virtual Terminal and Reporting   Operational
BridgePay UAT API - BridgeComm   ? Operational
BridgePay UAT WebLink 3.0 - Hosted Payment Page   Operational
PathwayLink (T-Gate) UAT - Certification Environment Operational
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API   Operational
PathwayLink UAT Boarding Portal   Operational
Credit Card Processors Operational
Chase Paymentech   Operational
Chase Paymentech Canada   Operational
Concord EFS Network   Operational
Elavon   Operational
First Data Buypass   Operational
First Data Nashville   Operational
First Data North   Operational
First Data Omaha   Operational
Global Payments   Operational
Heartland Payment Systems   Operational
Heartland Portico   Operational
IntegraPay   Operational
Merchant e-Solutions   Operational
Mercury Payment Systems   Operational
PayVision   Operational
TSYS   Operational
Vantiv   Operational
Visa ACP   Operational
WorldPay   Operational
Gift Card Processors Operational
eCard   Operational
GiftLink   Operational
GiveX   Operational
Heartland Portico   Operational
SparkBase   Operational
Stored Value Solutions (SVS)   Operational
TenderCard   Operational
Valutec   Operational
Check Processors Operational
Fastcheck Network   Operational
ProfitStars   Operational
Sage GETI   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2017
Resolved - The previously reported issue with the Gift Card Processor - SparkBase has been resolved and transactions are processing normally.
Dec 16, 00:11 EST
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - SparkBase is currently having connectivity issues. Merchants using the Gift Card Processor - SparkBase may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - SparkBase are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 15, 23:42 EST
Dec 15, 2017
Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
Dec 15, 17:46 EST
Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 15, 17:27 EST
Resolved - The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
Dec 15, 17:08 EST
Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 15, 14:48 EST
Resolved - The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.
Dec 15, 14:20 EST
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 15, 14:10 EST
Dec 14, 2017

No incidents reported.

Dec 13, 2017

No incidents reported.

Dec 12, 2017
Resolved - The previously reported issue with the Credit Card Processor - PayVision has been resolved and transactions are processing normally.
Dec 12, 20:23 EST
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - PayVision is currently having connectivity issues. Merchants using the Credit Card Processor - PayVision may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - PayVision are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 12, 19:42 EST
Dec 11, 2017
Resolved - The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
Dec 11, 19:36 EST
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 11, 19:30 EST
Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Completed - The scheduled maintenance has been completed.
Dec 8, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 EST
Scheduled - One of our upstream providers (Verizon) will be doing emergency router/circuit maintenance impacting the Orlando Florida metro area. BridgePay will be preemptively removing the circuit from our peering during this maintenance, in order to minimize impact to customer processing. Please note, if you are directly connected or process through a Verizon circuit, you may experience processing issues during the maintenance window. Verizon is advising a 6 hour maintenance window with a maximum down time of 30 minuets. Once maintenance has been completed and BridgePay's Network Operations team validates the circuit is functioning normally, it will be reintroduced to our peering group.
Dec 7, 10:45 EST
Dec 7, 2017
Resolved - The previously reported issue with the Check Processor - Sage GETI has been resolved and transactions are processing normally.
Dec 7, 21:22 EST
Investigating - BridgePay's Network Operations Center has identified Check Processor - Sage GETI is currently having connectivity issues. Merchants using the Check Processor - Sage GETI may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - Sage GETI are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 7, 21:12 EST
Completed - The scheduled maintenance has been completed.
Dec 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:00 EST
Scheduled - One of our upstream providers (Verizon) will be doing emergency router/circuit maintenance impacting the Orlando Florida metro area. BridgePay will be preemptively removing the circuit from our peering during this maintenance, in order to minimize impact to customer processing. Please note, if you are directly connected or process through a Verizon circuit, you may experience processing issues during the maintenance window. Verizon is advising a 6 hour maintenance window with a maximum down time of 3 hours. Once maintenance has been completed and BridgePay's Network Operations team validates the circuit is functioning normally, it will be reintroduced to our peering group.
Dec 6, 07:39 EST
Dec 6, 2017

No incidents reported.

Dec 5, 2017
Resolved - The previously reported issue with the Credit Card Processor - IntegraPay has been resolved and transactions are processing normally.
Dec 5, 20:39 EST
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - IntegraPay is currently having connectivity issues. Merchants using the Credit Card Processor - IntegraPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - IntegraPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 5, 20:36 EST
Dec 4, 2017
Resolved - The previously reported issue with the Gift Card Processor - SparkBase has been resolved and transactions are processing normally.
Dec 4, 09:02 EST
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - SparkBase is currently having connectivity issues. Merchants using the Gift Card Processor - SparkBase may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - SparkBase are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 4, 08:48 EST
Dec 3, 2017

No incidents reported.

Dec 2, 2017
Resolved - The previously reported issue with the Credit Card Processor - Mercury Payment Systems has been resolved and transactions are processing normally.
Dec 2, 15:32 EST
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Mercury Payment Systems is currently having connectivity issues. Merchants using the Credit Card Processor - Mercury Payment Systems may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Mercury Payment Systems are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Dec 2, 15:29 EST