All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational
BridgePay Gateway API - BridgeComm ? Operational
BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational
MyBridgePay Portal - Virtual Terminal and Reporting Operational
PathwayLink Gateway (T-Gate) - Production Operational
Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink Boarding Portal Operational
BridgePay Support Operational
BridgePay Integration Support Portal Operational
BridgePay Phone Support ? Operational
BridgePay Email Support ? Operational
BridgePay UAT - Certification Environment Operational
MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational
BridgePay UAT API - BridgeComm ? Operational
BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational
PathwayLink (T-Gate) UAT - Certification Environment Operational
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink UAT Boarding Portal Operational
Credit Card Processors Operational
Chase Paymentech Operational
Chase Paymentech Canada Operational
Concord EFS Network Operational
Elavon Operational
First Data Buypass Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
Global Payments Operational
Heartland Payment Systems Operational
Heartland Portico Operational
IntegraPay Operational
Merchant e-Solutions Operational
Mercury Payment Systems Operational
PayVision Operational
TSYS Operational
Vantiv Operational
Visa ACP Operational
WorldPay Operational
Gift Card Processors Operational
eCard Operational
GiftLink Operational
GiveX Operational
Heartland Portico Operational
SparkBase Operational
Stored Value Solutions (SVS) Operational
TenderCard Operational
Valutec Operational
Check Processors Operational
Fastcheck Network Operational
ProfitStars Operational
Sage GETI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our upstream providers (Verizon) will be doing router/circuit maintenance impacting the Orlando Florida metro area. BridgePay will be preemptively removing the circuit from our peering during this maintenance, in order to minimize impact to customer processing. Please note, if you are directly connected or process through a Verizon circuit, you may experience processing issues during the maintenance window. Verizon is advising a 6 hour maintenance window with a maximum down time of 1 hour. Once maintenance has been completed and BridgePay's Network Operations team validates the circuit is functioning normally, it will be reintroduced to our peering group.
Posted on Mar 31, 07:33 EDT
Past Incidents
Apr 26, 2017

No incidents reported today.

Apr 25, 2017
Completed - The upgrade to the Gateway has been completed and our teams will continue to monitor for any issues. If you have trouble processing please contact our 24/7 support at 866-322-9894 option 1 or email us at Gateway.Support@BridgePayNetwork.com
Apr 25, 04:48 EDT
Verifying - Updates to the Gateway have been completed and our Team is validating the changes.
Apr 25, 04:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 04:00 EDT
Scheduled - BridgePay continues to make enhancements to our feature rich gateway for our customers. The BridgePay Gateway will undergo scheduled maintenance to add EMV transactional processing for Heartland, and additional system enhancements.

This maintenance will take place on Tuesday, April 25th, 2017 from 4:00 am - 6:00 am EST on the BridgePay Gateway only.

Will transactions be affected?
Yes. During the maintenance, all incoming transactions will not be accepted. We anticipate this downtime to occur between approximately 4:00 am - 4:30 am EST.

Will settlement be affected?
Settlements will be paused during the maintenance and resumed once the maintenance is complete.

How long will the maintenance last?
While we do not anticipate the maintenance to require more than 30 minutes, we have scheduled this maintenance period from 4:00 am - 6:00 am EST on Tuesday, April 25th, 2017.

If you have questions, please reach out to Gateway Support at gateway.support@bridgepaynetwork.com.

Sincerely,

BridgePay Network Solutions
Apr 24, 15:31 EDT
Apr 24, 2017
Resolved - The previously reported issue with the Gift Card Processor - TenderCard has been resolved and transactions are processing normally.
Apr 24, 16:41 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Apr 24, 15:34 EDT
Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017
Resolved - The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.
Apr 20, 17:30 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Vantiv is currently having connectivity issues. Merchants using the Credit Card Processor - Vantiv may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Vantiv are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Apr 20, 17:28 EDT
Resolved - The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.
Apr 20, 11:11 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Vantiv is currently having connectivity issues. Merchants using the Credit Card Processor - Vantiv may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Vantiv are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Apr 20, 11:03 EDT
Apr 19, 2017

No incidents reported.

Apr 18, 2017
Resolved - The previously reported issue with the Credit Card Processor - WorldPay has been resolved and transactions are processing normally.
Apr 18, 15:19 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - WorldPay is currently having connectivity issues. Merchants using the Credit Card Processor - WorldPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - WorldPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Apr 18, 15:15 EDT
Resolved - The previously reported issue with the Credit Card Processor - WorldPay has been resolved and transactions are processing normally.
Apr 18, 13:06 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - WorldPay is currently having connectivity issues. Merchants using the Credit Card Processor - WorldPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - WorldPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Apr 18, 12:59 EDT
Apr 17, 2017
Resolved - The previously reported issue with the Gift Card Processor - GiveX has been resolved and transactions are processing normally.
Apr 17, 17:06 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - GiveX is currently having connectivity issues. Merchants using the Gift Card Processor - GiveX may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - GiveX are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Apr 17, 17:06 EDT
Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017

No incidents reported.