All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational
BridgePay Gateway API - BridgeComm ? Operational
BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational
MyBridgePay Portal - Virtual Terminal and Reporting Operational
PathwayLink Gateway (T-Gate) - Production Operational
Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink Boarding Portal Operational
BridgePay Support Operational
BridgePay Integration Support Portal Operational
BridgePay Phone Support ? Operational
BridgePay Email Support ? Operational
BridgePay UAT - Certification Environment Operational
MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational
BridgePay UAT API - BridgeComm ? Operational
BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational
PathwayLink (T-Gate) UAT - Certification Environment Operational
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink UAT Boarding Portal Operational
Credit Card Processors Operational
Chase Paymentech Operational
Chase Paymentech Canada Operational
Concord EFS Network Operational
Elavon Operational
First Data Buypass Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
Global Payments Operational
Heartland Payment Systems Operational
Heartland Portico Operational
IntegraPay Operational
Merchant e-Solutions Operational
Mercury Payment Systems Operational
PayVision Operational
TSYS Operational
Vantiv Operational
Visa ACP Operational
WorldPay Operational
Gift Card Processors Operational
eCard Operational
GiftLink Operational
GiveX Operational
Heartland Portico Operational
SparkBase Operational
Stored Value Solutions (SVS) Operational
TenderCard Operational
Valutec Operational
Check Processors Operational
Fastcheck Network Operational
ProfitStars Operational
Sage GETI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 23, 2017
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Aug 23, 03:10 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 23, 02:59 EDT
Resolved - The previously reported issue with the Credit Card Processor - WorldPay has been resolved and transactions are processing normally.
Aug 23, 02:34 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - WorldPay is currently having connectivity issues. Merchants using the Credit Card Processor - WorldPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - WorldPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 23, 02:32 EDT
Aug 22, 2017
Resolved - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.
Aug 22, 20:05 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 22, 20:05 EDT
Resolved - The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.
Aug 22, 03:22 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Vantiv is currently having connectivity issues. Merchants using the Credit Card Processor - Vantiv may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Vantiv are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 22, 03:20 EDT
Aug 21, 2017

No incidents reported.

Aug 20, 2017
Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
Aug 20, 06:38 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 20, 04:17 EDT
Aug 19, 2017

No incidents reported.

Aug 18, 2017
Resolved - The previously reported issue with the Credit Card Processor - Mercury Payment Systems has been resolved and transactions are processing normally.
Aug 18, 20:19 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Mercury Payment Systems is currently having connectivity issues. Merchants using the Credit Card Processor - Mercury Payment Systems may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Mercury Payment Systems are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 18, 20:16 EDT
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Aug 18, 14:25 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 18, 14:17 EDT
Aug 17, 2017

No incidents reported.

Aug 16, 2017
Resolved - The previously reported issue with the Gift Card Processor - TenderCard has been resolved and transactions are processing normally.
Aug 16, 17:32 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 16, 17:25 EDT
Resolved - The previously reported issue with the Gift Card Processor - TenderCard has been resolved and transactions are processing normally.
Aug 16, 15:03 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 16, 14:54 EDT
Aug 15, 2017
Resolved - The previously reported issue with the Gift Card Processor - TenderCard has been resolved and transactions are processing normally.
Aug 15, 15:36 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 15, 15:27 EDT
Resolved - The previously reported issue with the Gift Card Processors - Valutec has been resolved and transactions are processing normally.
Aug 15, 05:07 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processors - Valutec is currently having connectivity issues. Merchants using the Gift Card Processors - Valutec may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processors - Valutec are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 15, 04:54 EDT
Completed - The scheduled maintenance has been completed.
Aug 15, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 04:01 EDT
Scheduled - Dear Partner,
BridgePay continues to make enhancements to our feature rich gateway for our customers. Please be aware the BridgePay Gateway will undergo scheduled maintenance next week. This maintenance will take place on Tuesday, August 15, 2017 from 4:00 am - 4:30 am EDT on the BridgePay Gateway only.

Will transactions be affected?
Yes. During the maintenance, all incoming transactions will not be accepted. We anticipate this downtime to occur between approximately 4:00 am - 4:30 am EDT.

Will settlement be affected?
Settlements will be paused during the maintenance and resumed once the maintenance is complete.

How long will the maintenance last?
While we do not anticipate the maintenance to require more than 15 minutes, we have scheduled this maintenance period from 4:00 am - 4:30 am EDT on Tuesday, August 15, which coincides with the gateway's lowest transactional processing times.

If you have questions, please reach out to Gateway Support at gateway.support@bridgepaynetwork.com.

Sincerely,

BridgePay Network Solutions



BridgePay Gateway Technical Support
866.322.9894
gateway.support@bridgepaynetwork.com
Aug 14, 10:49 EDT
Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Resolved - The previously reported issue with the Credit Card Processor - Mercury Payment Systems has been resolved and transactions are processing normally.
Aug 11, 15:54 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Mercury Payment Systems is currently having connectivity issues. Merchants using the Credit Card Processor - Mercury Payment Systems may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Mercury Payment Systems are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 11, 15:48 EDT
Aug 10, 2017

No incidents reported.

Aug 9, 2017
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Aug 9, 18:14 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Aug 9, 18:05 EDT