All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational
BridgePay Gateway API - BridgeComm   ? Operational
BridgePay Gateway WebLink 3.0 - Hosted Payment Page   Operational
MyBridgePay Portal - Virtual Terminal and Reporting   Operational
PathwayLink Gateway (T-Gate) - Production Operational
Gateway.Itstgate.com - Virtual Terminal, Reporting, API   Operational
PathwayLink Boarding Portal   Operational
BridgePay Support Operational
BridgePay Integration Support Portal   Operational
BridgePay Phone Support   ? Operational
BridgePay Email Support   ? Operational
BridgePay UAT - Certification Environment Operational
MyBridgePay UAT Portal - Virtual Terminal and Reporting   Operational
BridgePay UAT API - BridgeComm   ? Operational
BridgePay UAT WebLink 3.0 - Hosted Payment Page   Operational
PathwayLink (T-Gate) UAT - Certification Environment Operational
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API   Operational
PathwayLink UAT Boarding Portal   Operational
Credit Card Processors Operational
Chase Paymentech   Operational
Chase Paymentech Canada   Operational
Concord EFS Network   Operational
Elavon   Operational
First Data Buypass   Operational
First Data Nashville   Operational
First Data North   Operational
First Data Omaha   Operational
Global Payments   Operational
Heartland Payment Systems   Operational
Heartland Portico   Operational
IntegraPay   Operational
Merchant e-Solutions   Operational
Mercury Payment Systems   Operational
PayVision   Operational
TSYS   Operational
Vantiv   Operational
Visa ACP   Operational
WorldPay   Operational
Gift Card Processors Operational
eCard   Operational
GiftLink   Operational
GiveX   Operational
Heartland Portico   Operational
SparkBase   Operational
Stored Value Solutions (SVS)   Operational
TenderCard   Operational
Valutec   Operational
Check Processors Operational
Fastcheck Network   Operational
ProfitStars   Operational
Sage GETI   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2017
Resolved - The previously reported issue with the Gift Card Processors - Valutec has been resolved and transactions are processing normally.
Oct 18, 08:52 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processors - Valutec is currently having connectivity issues. Merchants using the Gift Card Processors - Valutec may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processors - Valutec are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 18, 07:23 EDT
Resolved - The previously reported issue with the Gift Card Processors - Valutec has been resolved and transactions are processing normally.
Oct 18, 04:40 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processors - Valutec is currently having connectivity issues. Merchants using the Gift Card Processors - Valutec may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processors - Valutec are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 18, 04:34 EDT
Resolved - The previously reported issue with the Gift Card Processors - Valutec has been resolved and transactions are processing normally.
Oct 18, 00:22 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processors - Valutec is currently having connectivity issues. Merchants using the Gift Card Processors - Valutec may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processors - Valutec are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 17, 23:55 EDT
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - This incident has been resolved.
Oct 13, 12:15 EDT
Identified - BridgePay Network Operations team has confirmed with FirstData that there is an issue on their end processing Discover cards on the FirstData North and Nashville platforms. At this time there is no ETA for resolution. We will continue to provide updates we receive from FirstData on this incident via our Status page. Please note, no other card types are effected, and all BridgePay services are processing.
Oct 13, 09:53 EDT
Resolved - The previously reported issue with the Gift Card Processor - TenderCard has been resolved and transactions are processing normally.
Oct 13, 11:12 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 13, 10:27 EDT
Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
BridgePay Network operations team discovered an ssl certificate issue in our WAF causing intermittent processing issues. Our team was able to resolve and all systems are processing normally.
Oct 10, 21:20 EDT
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.

Oct 4, 2017

No incidents reported.