Credit Card Processor - Elavon - Degraded Performance

Incident Report for BridgePay Network Solutions

Resolved

The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.

Posted May 25, 2023 - 13:27 EDT

Investigating

BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Posted May 25, 2023 - 13:26 EDT