BridgePay Network Solutions Status

All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational

BridgePay Gateway API - BridgeComm Operational

PayGuardian Cloud API Operational

MyBridgePay Portal - Virtual Terminal and Reporting Operational

BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational

PathwayLink Gateway (T-Gate) - Production Operational

Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink Boarding Portal Operational

BridgePay Support Operational

BridgePay Integration Support Portal Operational

BridgePay Phone Support Operational

BridgePay Email Support Operational

BridgePay UAT - Certification Environment Operational

BridgePay UAT API - BridgeComm Operational

PayGuardian Cloud UAT API Operational

MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational

BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational

PathwayLink (T-Gate) UAT - Certification Environment Operational

GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink UAT Boarding Portal Operational

Credit Card Processors Operational

Chase Paymentech Operational

Chase Paymentech Canada Operational

Concord EFS Network Operational

Elavon Operational

First Data Buypass Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

Global Payments Operational

Heartland Payment Systems Operational

Heartland Portico Operational

IntegraPay Operational

Merchant e-Solutions Operational

Mercury Payment Systems Operational

PayVision Operational

TSYS Operational

Vantiv Operational

Visa ACP Operational

WorldPay Operational

Gift Card Processors Operational

eCard Operational

GiveX Operational

Heartland Portico Operational

SparkBase Operational

Stored Value Solutions (SVS) Operational

TenderCard Operational

Valutec Operational

Check Processors Operational

Fastcheck Network Operational

Paya Operational

ProfitStars Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 16, 2021

No incidents reported today.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

Infrastructure Maintenance - Outage

Completed - The scheduled maintenance has been completed.
Jun 14, 05:07 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 04:00 EDT

Scheduled - On June 14th during our normal maintenance window, the Network Operations team will perform a physical upgrade of the gateway load-balancing infrastructure. All production and testing applications are hosted behind these systems. As a result, there will be a hard outage of all systems between 4:15 am through 4:45 am ET as the systems are moved to the new hardware. Downtime is not expected to last longer than 30 minutes and updates will be posted to the status page once the process has begun. Staff will be on hand to validate full functionality post migration.

Will production traffic be affected?

Yes, transactions will not process and a 500 error will return while attempting to connect until the migration is complete. Please wait to process transactions until the maintenance is complete.

Will settlement be affected?

Settlement occurring between 4 am – 6 am will be paused during this maintenance and then processed once operations have completed.

Will recurring billing be affected?

Recurring billing contracts processing between 4 am – 6 am will be paused during this maintenance and then processed once operations have completed.
Jun 2, 11:17 EDT

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

Credit Card Processor - TSYS - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Jun 4, 15:56 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Jun 4, 13:41 EDT

Credit Card Processor - TSYS - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Jun 4, 13:35 EDT

Jun 3, 2021

Credit Card Processor - Elavon - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.
Jun 3, 10:21 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Jun 3, 08:24 EDT

Credit Card Processor - Elavon - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.
Jun 3, 07:03 EDT

Check Processor - Fastcheck Network - Degraded Performance

Resolved - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.
Jun 3, 06:37 EDT

Investigating - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Jun 3, 06:26 EDT

Jun 2, 2021

No incidents reported.