BridgePay Network Solutions Status

Gift Card Processor - TenderCard - Degraded Performance

Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
May 25, 2023 - 20:12 EDT

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational

BridgePay Gateway API - BridgeComm Operational

PayGuardian Cloud API Operational

MyBridgePay Portal - Virtual Terminal and Reporting Operational

BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational

PathwayLink Gateway (T-Gate) - Production Operational

Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink Boarding Portal Operational

BridgePay Support Operational

BridgePay Integration Support Portal Operational

BridgePay Phone Support Operational

BridgePay Email Support Operational

BridgePay UAT - Certification Environment Operational

BridgePay UAT API - BridgeComm Operational

PayGuardian Cloud UAT API Operational

MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational

BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational

PathwayLink (T-Gate) UAT - Certification Environment Operational

GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink UAT Boarding Portal Operational

Credit Card Processors Operational

Chase Paymentech Operational

Chase Paymentech Canada Operational

Concord EFS Network Operational

Elavon Operational

First Data Buypass Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data Rapid Connect Operational

Global Payments Operational

Heartland Payment Systems Operational

Heartland Portico Operational

IntegraPay Operational

Merchant e-Solutions Operational

Mercury Payment Systems Operational

TSYS Operational

Vantiv Operational

Visa ACP Operational

WorldPay Operational

Gift Card Processors Degraded Performance

eCard Operational

GiveX Operational

Heartland Portico Operational

SparkBase Operational

Stored Value Solutions (SVS) Operational

TenderCard Degraded Performance

Valutec Operational

Check Processors Operational

Fastcheck Network Operational

Paya Operational

ProfitStars Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 29, 2023

No incidents reported today.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

Credit Card Processor - Elavon - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.
May 25, 13:27 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
May 25, 13:26 EDT

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

Check Processor - ProfitStars - Degraded Performance

Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
May 21, 03:59 EDT

Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
May 21, 01:33 EDT

May 20, 2023

No incidents reported.

May 19, 2023

Credit Card Processor - Heartland Payment Systems - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Heartland Payment Systems has been resolved and transactions are processing normally.
May 19, 21:03 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Payment Systems is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Payment Systems may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Heartland Payment Systems are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
May 19, 20:46 EDT

Credit Card Processor - Heartland Portico - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
May 19, 20:57 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
May 19, 20:55 EDT

May 18, 2023

No incidents reported.

May 17, 2023

PathwayLink UAT Boarding Portal - Degraded Performance

Resolved - The previously reported issue with PathwayLink UAT Boarding Portal has been resolved. Please attempt your request again before contacting Gateway Support.
May 17, 08:03 EDT

Investigating - BridgePay's network monitoring has uncovered PathwayLink UAT Boarding Portal may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
May 17, 07:55 EDT

May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.