All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational
BridgePay Gateway API - BridgeComm ? Operational
PayGuardian Cloud API Operational
MyBridgePay Portal - Virtual Terminal and Reporting Operational
BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational
PathwayLink Gateway (T-Gate) - Production Operational
Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink Boarding Portal Operational
BridgePay Support Operational
BridgePay Integration Support Portal Operational
BridgePay Phone Support ? Operational
BridgePay Email Support ? Operational
BridgePay UAT - Certification Environment Operational
BridgePay UAT API - BridgeComm ? Operational
PayGuardian Cloud UAT API Operational
MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational
BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational
PathwayLink (T-Gate) UAT - Certification Environment Operational
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink UAT Boarding Portal Operational
Credit Card Processors Operational
Chase Paymentech Operational
Chase Paymentech Canada Operational
Concord EFS Network Operational
Elavon Operational
First Data Buypass Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data Rapid Connect Operational
Global Payments Operational
Heartland Payment Systems Operational
Heartland Portico Operational
IntegraPay Operational
Merchant e-Solutions Operational
Mercury Payment Systems Operational
PayVision Operational
TSYS Operational
Vantiv Operational
Visa ACP Operational
WorldPay Operational
Gift Card Processors Operational
eCard Operational
GiveX Operational
Heartland Portico Operational
SparkBase Operational
Stored Value Solutions (SVS) Operational
TenderCard Operational
Valutec Operational
Check Processors Operational
Fastcheck Network Operational
Paya Operational
ProfitStars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022
Resolved - The previously reported issue with the Credit Card Processor - IntegraPay has been resolved and transactions are processing normally.
May 20, 00:33 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - IntegraPay is currently having connectivity issues. Merchants using the Credit Card Processor - IntegraPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - IntegraPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

May 20, 00:26 EDT
May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 04:00 EDT
Scheduled - On May 17th, 2022, during our normal maintenance window, the Network Operations team will be applying a critical security patch to the load-balancing infrastructure. There will be two service interruptions of approximately 5 minutes between 4:00 am through 6:00 am EDT as the systems are patched. Please check or subscribe to this status page for any updates and completion of this patching.

Will production traffic be affected?
Yes, transactions will not process, and a 500 error will return while attempting to connect until the migration is complete. Please wait to process transactions until the maintenance is complete.

Will settlement be affected?
Settlement occurring between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

Will recurring billing be affected?
Recurring billing contracts processing between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

How do I contact the BridgePay Gateway Technical Support team?
Our team can be reached by phone at 866-322-9894 or email us at gateway.support@bridgepaynetwork.com.

May 16, 06:49 EDT
May 16, 2022

No incidents reported.

May 15, 2022
Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
May 15, 01:43 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

May 15, 01:23 EDT
May 14, 2022
Resolved - The previously reported issue with PayGuardian Cloud UAT API has been resolved. Please attempt your request again before contacting Gateway Support.
May 14, 14:58 EDT
Investigating - BridgePay's network monitoring has uncovered PayGuardian Cloud UAT API may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
May 14, 14:36 EDT
Resolved - The previously reported issue with PayGuardian Cloud API has been resolved. Please attempt your request again before contacting Gateway Support.
May 14, 14:58 EDT
Investigating - BridgePay's network monitoring has uncovered PayGuardian Cloud API may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
May 14, 14:35 EDT
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - The previously reported issue with the Gift Card Processors - Stored Value Solutions (SVS) has been resolved and transactions are processing normally.
May 10, 12:17 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processors - Stored Value Solutions (SVS) is currently having connectivity issues. Merchants using the Gift Card Processors - Stored Value Solutions (SVS) may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processors - Stored Value Solutions (SVS) are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

May 10, 11:37 EDT
May 9, 2022

No incidents reported.

May 8, 2022
Resolved - The previously reported issue with PayGuardian Cloud API has been resolved. Please attempt your request again before contacting Gateway Support.
May 8, 17:05 EDT
Investigating - BridgePay's network monitoring has uncovered PayGuardian Cloud API may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
May 8, 17:04 EDT
May 7, 2022

No incidents reported.