BridgePay Network Solutions Status

All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

Please note that our standard maintenance window occurs Monday through Thursday from 4:00 AM to 6:00 AM ET.
Routine maintenance is performed during these hours and typically does not impact system availability. As such, these events are not posted individually.

However, if a maintenance activity is expected to cause any service disruption, we will provide advance notice on our status page.

BridgePay Gateway - Production Operational

BridgePay Gateway API - BridgeComm Operational

PayGuardian Cloud API Operational

MyBridgePay Portal - Virtual Terminal and Reporting Operational

BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational

PathwayLink Gateway (T-Gate) - Production Operational

Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink Boarding Portal Operational

BridgePay Support Operational

BridgePay Integration Support Portal Operational

BridgePay Phone Support Operational

BridgePay Email Support Operational

BridgePay UAT - Certification Environment Operational

BridgePay UAT API - BridgeComm Operational

PayGuardian Cloud UAT API Operational

MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational

BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational

PathwayLink (T-Gate) UAT - Certification Environment Operational

GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink UAT Boarding Portal Operational

Credit Card Processors Operational

Chase Paymentech Operational

Chase Paymentech Canada Operational

Concord EFS Network Operational

Elavon Operational

First Data Buypass Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data Rapid Connect Operational

Global Payments Operational

Heartland Payment Systems Operational

Heartland Portico Operational

IntegraPay Operational

Merchant e-Solutions Operational

Mercury Payment Systems Operational

TSYS Operational

Vantiv Operational

Visa ACP Operational

WorldPay Operational

Gift Card Processors Operational

eCard Operational

GiveX Operational

Heartland Portico Operational

SparkBase Operational

Stored Value Solutions (SVS) Operational

TenderCard Operational

Valutec Operational

Check Processors Operational

Fastcheck Network Operational

Paya Operational

ProfitStars Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 14, 2025

No incidents reported today.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

BridgePay UAT API - BridgeComm - Degraded Performance

Resolved - The previously reported issue with BridgePay UAT API - BridgeComm has been resolved. Please attempt your request again before contacting Gateway Support.
Nov 12, 13:35 EST

Investigating - BridgePay's network monitoring has uncovered BridgePay UAT API - BridgeComm may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
Nov 12, 13:35 EST

Nov 11, 2025

No incidents reported.

Nov 10, 2025

DataCenter Maintenance

Completed - The scheduled maintenance has been completed.
Nov 10, 09:56 EST

Verifying - Verification is currently underway for the maintenance items.
Nov 9, 20:59 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 13:30 EST

Scheduled - As part of BridgePay’s continued investment in infrastructure redundancy and resiliency, we are expanding our presence across multiple datacenters.

The maintenance window will be November 7–10, 2025

Please note: there will be no impact to production traffic, recurring billing, or settlement processing as a result of this schedule change.

Updated Maintenance Details
• UAT Environments: All UAT systems will be offline for the full duration of the new maintenance window.
• Production Traffic: Will be rerouted to our secondary datacenter during this time.
• No impact is expected to production transaction processing, recurring billing, or settlement services.

Reminder: Required Actions
• Notify your merchants of the updated maintenance window.
• Plan UAT usage around the new downtime dates.
• Update SPF records with the new IPs for outbound email delivery (if not already completed).
• Migrate integrations from IP-based to URL-based whitelisting to avoid service disruption.

If you experience any issues during the maintenance period, please contact:
• UAT Issues: integrations.support@bridgepaynetwork.com
• Production Issues: gateway.support@bridgepaynetwork.com

Please don’t hesitate to reach out with any questions or concerns.
Oct 30, 12:19 EDT

Nov 9, 2025

Nov 8, 2025

No incidents reported.

Nov 7, 2025

Nov 6, 2025

No incidents reported.

Nov 5, 2025

Credit Card Processor - First Data Nashville - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - First Data Nashville has been resolved and transactions are processing normally.
Nov 5, 00:31 EST

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - First Data Nashville is currently having connectivity issues. Merchants using the Credit Card Processor - First Data Nashville may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - First Data Nashville are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Nov 4, 23:10 EST

Credit Card Processor - Vantiv - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.
Nov 5, 00:23 EST

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Vantiv is currently having connectivity issues. Merchants using the Credit Card Processor - Vantiv may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Vantiv are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Nov 5, 00:23 EST

Nov 4, 2025

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

Credit Card Processor - Chase Paymentech - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.
Nov 1, 00:45 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Nov 1, 00:44 EDT

Credit Card Processor - Chase Paymentech - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.
Nov 1, 00:33 EDT

Oct 31, 2025

Check Processor - Fastcheck Network - Degraded Performance

Resolved - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.
Oct 31, 03:13 EDT

Investigating - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 31, 02:44 EDT

Check Processor - ProfitStars - Degraded Performance

Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
Oct 31, 02:43 EDT

Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 31, 02:24 EDT

Check Processor - Fastcheck Network - Degraded Performance

Resolved - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.
Oct 31, 02:27 EDT