All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational
BridgePay Gateway API - BridgeComm ? Operational
PayGuardian Cloud API Operational
MyBridgePay Portal - Virtual Terminal and Reporting Operational
BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational
PathwayLink Gateway (T-Gate) - Production Operational
Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink Boarding Portal Operational
BridgePay Support Operational
BridgePay Integration Support Portal Operational
BridgePay Phone Support ? Operational
BridgePay Email Support ? Operational
BridgePay UAT - Certification Environment Operational
BridgePay UAT API - BridgeComm ? Operational
PayGuardian Cloud UAT API Operational
MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational
BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational
PathwayLink (T-Gate) UAT - Certification Environment Operational
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink UAT Boarding Portal Operational
Credit Card Processors Operational
Chase Paymentech Operational
Chase Paymentech Canada Operational
Concord EFS Network Operational
Elavon Operational
First Data Buypass Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data Rapid Connect Operational
Global Payments Operational
Heartland Payment Systems Operational
Heartland Portico Operational
IntegraPay Operational
Merchant e-Solutions Operational
Mercury Payment Systems Operational
TSYS Operational
Vantiv Operational
Visa ACP Operational
WorldPay Operational
Gift Card Processors Operational
eCard Operational
GiveX Operational
Heartland Portico Operational
SparkBase Operational
Stored Value Solutions (SVS) Operational
TenderCard Operational
Valutec Operational
Check Processors Operational
Fastcheck Network Operational
Paya Operational
ProfitStars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Gift Card Processor - GiveX - Degraded Performance
Resolved - The previously reported issue with the Gift Card Processor - GiveX has been resolved and transactions are processing normally.
Oct 21, 15:57 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - GiveX is currently having connectivity issues. Merchants using the Gift Card Processor - GiveX may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - GiveX are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 21, 15:05 EDT
Oct 20, 2024
Check Processor - ProfitStars - Degraded Performance
Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
Oct 20, 01:51 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 20, 01:23 EDT
Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
Phone System Issues
Resolved - This incident has been resolved.
Oct 15, 09:07 EDT
Monitoring - We are starting to see calls come through and continue to monitor
Oct 14, 19:23 EDT
Identified - Our service provider is currently experiencing issues, causing interruptions in customers reaching our support by phone. If you need to contact support please reach out to Gateway.Support@bridgepaynetwork.com. We will update this status with any changes.
Oct 14, 13:07 EDT
Oct 14, 2024
Oct 13, 2024

No incidents reported.

Oct 12, 2024
Credit Card Processor - Chase Paymentech - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.
Oct 12, 20:33 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:29 EDT
Gift Card Processor - GiveX - Degraded Performance
Resolved - The previously reported issue with the Gift Card Processor - GiveX has been resolved and transactions are processing normally.
Oct 12, 20:33 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - GiveX is currently having connectivity issues. Merchants using the Gift Card Processor - GiveX may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - GiveX are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:22 EDT
Credit Card Processor - First Data Nashville - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - First Data Nashville has been resolved and transactions are processing normally.
Oct 12, 20:33 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - First Data Nashville is currently having connectivity issues. Merchants using the Credit Card Processor - First Data Nashville may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - First Data Nashville are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:29 EDT
Check Processor - Paya - Degraded Performance
Resolved - The previously reported issue with the Check Processor - Paya has been resolved and transactions are processing normally.
Oct 12, 20:32 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - Paya is currently having connectivity issues. Merchants using the Check Processor - Paya may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - Paya are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:26 EDT
Check Processor - Fastcheck Network - Degraded Performance
Resolved - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.
Oct 12, 20:26 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:17 EDT
Gift Card Processors - Stored Value Solutions (SVS) - Degraded Performance
Resolved - The previously reported issue with the Gift Card Processors - Stored Value Solutions (SVS) has been resolved and transactions are processing normally.
Oct 12, 20:23 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processors - Stored Value Solutions (SVS) is currently having connectivity issues. Merchants using the Gift Card Processors - Stored Value Solutions (SVS) may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processors - Stored Value Solutions (SVS) are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:14 EDT
Credit Card Processor - Heartland Portico - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
Oct 12, 20:23 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:19 EDT
Credit Card Processor - IntegraPay - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - IntegraPay has been resolved and transactions are processing normally.
Oct 12, 20:22 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - IntegraPay is currently having connectivity issues. Merchants using the Credit Card Processor - IntegraPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - IntegraPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:20 EDT
Credit Card Processor - TSYS - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Oct 12, 20:20 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:19 EDT
Credit Card Processor - Heartland Portico - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
Oct 12, 20:16 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:14 EDT
Credit Card Processor - Vantiv - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.
Oct 12, 20:15 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Vantiv is currently having connectivity issues. Merchants using the Credit Card Processor - Vantiv may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Vantiv are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:12 EDT
Check Processor - ProfitStars - Degraded Performance
Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
Oct 12, 20:12 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:09 EDT
Gift Card Processor - eCard - Degraded Performance
Resolved - The previously reported issue with the Gift Card Processor - eCard has been resolved and transactions are processing normally.
Oct 12, 20:11 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - eCard is currently having connectivity issues. Merchants using the Gift Card Processor - eCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - eCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:10 EDT
Credit Card Processor - TSYS - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Oct 12, 20:11 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:10 EDT
Credit Card Processor - WorldPay - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - WorldPay has been resolved and transactions are processing normally.
Oct 12, 20:10 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - WorldPay is currently having connectivity issues. Merchants using the Credit Card Processor - WorldPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - WorldPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:07 EDT
Credit Card Processor - TSYS - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Oct 12, 20:09 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:07 EDT
Credit Card Processor - Heartland Portico - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
Oct 12, 20:06 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 12, 20:04 EDT
Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Gift Card Processor - SparkBase - Degraded Performance
Resolved - The previously reported issue with the Gift Card Processor - SparkBase has been resolved and transactions are processing normally.
Oct 8, 08:42 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - SparkBase is currently having connectivity issues. Merchants using the Gift Card Processor - SparkBase may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - SparkBase are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Oct 8, 06:22 EDT
← Incident History Powered by Atlassian Statuspage