All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

Please note that our standard maintenance window occurs Monday through Thursday from 4:00 AM to 6:00 AM ET.
Routine maintenance is performed during these hours and typically does not impact system availability. As such, these events are not posted individually.

However, if a maintenance activity is expected to cause any service disruption, we will provide advance notice on our status page.

BridgePay Gateway - Production Operational
BridgePay Gateway API - BridgeComm Operational
PayGuardian Cloud API Operational
MyBridgePay Portal - Virtual Terminal and Reporting Operational
BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational
PathwayLink Gateway (T-Gate) - Production Operational
Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink Boarding Portal Operational
BridgePay Support Operational
BridgePay Integration Support Portal Operational
BridgePay Phone Support Operational
BridgePay Email Support Operational
BridgePay UAT - Certification Environment Operational
BridgePay UAT API - BridgeComm Operational
PayGuardian Cloud UAT API Operational
MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational
BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational
PathwayLink (T-Gate) UAT - Certification Environment Operational
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink UAT Boarding Portal Operational
Credit Card Processors Operational
Chase Paymentech Operational
Chase Paymentech Canada Operational
Concord EFS Network Operational
Elavon Operational
First Data Buypass Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data Rapid Connect Operational
Global Payments Operational
Heartland Payment Systems Operational
Heartland Portico Operational
IntegraPay Operational
Merchant e-Solutions Operational
Mercury Payment Systems Operational
TSYS Operational
Vantiv Operational
Visa ACP Operational
WorldPay Operational
Gift Card Processors Operational
eCard Operational
GiveX Operational
Heartland Portico Operational
SparkBase Operational
Stored Value Solutions (SVS) Operational
TenderCard Operational
Valutec Operational
Check Processors Operational
Fastcheck Network Operational
Paya Operational
ProfitStars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Infrastructure Maintanence May 14, 2026 04:00-06:00 EDT

On May 14th, 2026, during our normal maintenance window, the Network Operations team will perform system maintenance on key infrastructure components. There will be up to two service interruptions of approximately 10-15 minutes between 4:00 am through 6:00 am EDT as the systems are tested. Please check or subscribe to this status page for any updates and completion of this maintenance.

Will production traffic be affected?
Yes, transactions will not process, and a 500 error will return while attempting to connect until the migration is complete. Please wait to process transactions until the maintenance is complete.

Will settlement be affected?
Settlement occurring between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

Will recurring billing be affected?
Recurring billing contracts processing between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

How do I contact the BridgePay Gateway Technical Support team?
Our team can be reached by phone at 866-322-9894 or email us at gateway.support@bridgepaynetwork.com.
Posted on May 12, 2026 - 17:38 EDT
May 13, 2026

No incidents reported today.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Credit Card Processor - Heartland Portico - Degraded Performance
Resolved - The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
May 8, 20:14 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
May 8, 20:10 EDT
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026
BridgePay UAT API - BridgeComm - Degraded Performance
Resolved - The previously reported issue with BridgePay UAT API - BridgeComm has been resolved. Please attempt your request again before contacting Gateway Support.
May 4, 15:57 EDT
Investigating - BridgePay's network monitoring has uncovered BridgePay UAT API - BridgeComm may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
May 4, 15:52 EDT
May 3, 2026
Gift Card Processors - Valutec - Degraded Performance
Resolved - The previously reported issue with the Gift Card Processors - Valutec has been resolved and transactions are processing normally.
May 3, 12:17 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processors - Valutec is currently having connectivity issues. Merchants using the Gift Card Processors - Valutec may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processors - Valutec are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
May 3, 11:42 EDT
Gift Card Processors - Valutec - Degraded Performance
Resolved - The previously reported issue with the Gift Card Processors - Valutec has been resolved and transactions are processing normally.
May 3, 07:57 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processors - Valutec is currently having connectivity issues. Merchants using the Gift Card Processors - Valutec may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processors - Valutec are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
May 3, 07:22 EDT
Gift Card Processors - Valutec - Degraded Performance
Resolved - The previously reported issue with the Gift Card Processors - Valutec has been resolved and transactions are processing normally.
May 3, 06:57 EDT
Investigating - BridgePay's Network Operations Center has identified Gift Card Processors - Valutec is currently having connectivity issues. Merchants using the Gift Card Processors - Valutec may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processors - Valutec are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
May 3, 02:19 EDT
May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

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