BridgePay Network Solutions Status

All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational

BridgePay Gateway API - BridgeComm Operational

PayGuardian Cloud API Operational

MyBridgePay Portal - Virtual Terminal and Reporting Operational

BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational

PathwayLink Gateway (T-Gate) - Production Operational

Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink Boarding Portal Operational

BridgePay Support Operational

BridgePay Integration Support Portal Operational

BridgePay Phone Support Operational

BridgePay Email Support Operational

BridgePay UAT - Certification Environment Operational

BridgePay UAT API - BridgeComm Operational

PayGuardian Cloud UAT API Operational

MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational

BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational

PathwayLink (T-Gate) UAT - Certification Environment Operational

GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink UAT Boarding Portal Operational

Credit Card Processors Operational

Chase Paymentech Operational

Chase Paymentech Canada Operational

Concord EFS Network Operational

Elavon Operational

First Data Buypass Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data Rapid Connect Operational

Global Payments Operational

Heartland Payment Systems Operational

Heartland Portico Operational

IntegraPay Operational

Merchant e-Solutions Operational

Mercury Payment Systems Operational

PayVision Operational

TSYS Operational

Vantiv Operational

Visa ACP Operational

WorldPay Operational

Gift Card Processors Operational

eCard Operational

GiveX Operational

Heartland Portico Operational

SparkBase Operational

Stored Value Solutions (SVS) Operational

TenderCard Operational

Valutec Operational

Check Processors Operational

Fastcheck Network Operational

Paya Operational

ProfitStars Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 20, 2021

No incidents reported today.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

Check Processor - Fastcheck Network - Degraded Performance

Resolved - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.
Sep 14, 11:08 EDT

Investigating - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Sep 14, 10:57 EDT

Check Processor - Fastcheck Network - Degraded Performance

Resolved - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.
Sep 14, 10:46 EDT

Credit Card Processor - Elavon - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.
Sep 14, 10:26 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Sep 14, 10:18 EDT

Credit Card Processor - TSYS - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Sep 14, 10:14 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Sep 14, 10:03 EDT

Credit Card Processor - TSYS - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Sep 14, 09:57 EDT

Infrastructure Maintenance - Outage

Completed - The scheduled maintenance has been completed.
Sep 14, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 04:01 EDT

Scheduled - On September 14, 2021, during our normal maintenance window, the Network Operations team will perform an upgrade of the gateway load-balancing infrastructure. All production and testing applications are hosted behind these systems. There will be 2 service interruptions of approximately 5 min between 4:00 am through 6:00 am EDT as the systems are upgraded and traffic is shifted. Updates will be posted to the status page once the process has begun. Staff will be on hand to validate full functionality post upgrade.

Will production traffic be affected?
Yes, transactions will not process, and a 500 error will return while attempting to connect until the migration is complete. Please wait to process transactions until the maintenance is complete.

Will settlement be affected?
Settlement occurring between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

Will recurring billing be affected?
Recurring billing contracts processing between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

How do I contact the BridgePay Gateway Technical Support team?
Our team can be reached by phone at 866-322-9894 or email us at gateway.support@bridgepaynetwork.com.
Sep 13, 06:04 EDT

Sep 13, 2021

Infrastructure Maintenance - Outage

Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 04:01 EDT

Scheduled - On September 13, 2021, during our normal maintenance window, the Network Operations team will perform an upgrade of the gateway load-balancing infrastructure. All production and testing applications are hosted behind these systems. There will be 2 service interruptions of approximately 5 min between 4:00 am through 6:00 am EDT as the systems are upgraded and traffic is shifted. Updates will be posted to the status page once the process has begun. Staff will be on hand to validate full functionality post upgrade.

Will production traffic be affected?
Yes, transactions will not process, and a 500 error will return while attempting to connect until the migration is complete. Please wait to process transactions until the maintenance is complete.

Will settlement be affected?
Settlement occurring between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

Will recurring billing be affected?
Recurring billing contracts processing between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

How do I contact the BridgePay Gateway Technical Support team?
Our team can be reached by phone at 866-322-9894 or email us at gateway.support@bridgepaynetwork.com.
Sep 8, 21:29 EDT

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

Check Processor - Paya - Degraded Performance

Resolved - The previously reported issue with the Check Processor - Paya has been resolved and transactions are processing normally.
Sep 6, 14:07 EDT

Investigating - BridgePay's Network Operations Center has identified Check Processor - Paya is currently having connectivity issues. Merchants using the Check Processor - Paya may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - Paya are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Sep 6, 14:01 EDT