BridgePay Network Solutions Status

All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational

BridgePay Gateway API - BridgeComm Operational

BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational

MyBridgePay Portal - Virtual Terminal and Reporting Operational

PathwayLink Gateway (T-Gate) - Production Operational

Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink Boarding Portal Operational

BridgePay Support Operational

BridgePay Integration Support Portal Operational

BridgePay Phone Support Operational

BridgePay Email Support Operational

BridgePay UAT - Certification Environment Operational

MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational

BridgePay UAT API - BridgeComm Operational

BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational

PathwayLink (T-Gate) UAT - Certification Environment Operational

GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational

PathwayLink UAT Boarding Portal Operational

Credit Card Processors Operational

Chase Paymentech Operational

Chase Paymentech Canada Operational

Concord EFS Network Operational

Elavon Operational

First Data Buypass Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

Global Payments Operational

Heartland Payment Systems Operational

Heartland Portico Operational

IntegraPay Operational

Merchant e-Solutions Operational

Mercury Payment Systems Operational

PayVision Operational

TSYS Operational

Vantiv Operational

Visa ACP Operational

WorldPay Operational

Gift Card Processors Operational

eCard Operational

GiveX Operational

Heartland Portico Operational

SparkBase Operational

Stored Value Solutions (SVS) Operational

TenderCard Operational

Valutec Operational

Check Processors Operational

Fastcheck Network Operational

Paya Operational

ProfitStars Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2020

Schedule Maintenance - Gift Processor - eCard

Completed - The scheduled maintenance has been completed.
Apr 3, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 00:01 EDT

Scheduled - The eCard Systems Network Engineering team will be performing preventative maintenance Friday, April 3 beginning at 11pm Central Time and is expected to last up to 8 hours. This maintenance will affect transaction processing and gift card reports and customers will not be able to place transactions during this window. Once complete, transaction processing will return with no change needed.

Please be aware the BridgePay Gateway will be available for all other transactional processing during this time.

Maintenance Start: 04-03-2020 11:00pm Central Time
Maintenance End: 04-04-2020 7:00am Central Time
Mar 31, 14:23 EDT

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

Check Processor - Fastcheck Network - Degraded Performance

Resolved - The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.
Mar 31, 00:16 EDT

Investigating - BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Mar 31, 00:06 EDT

Credit Card Processor - Merchant e-Solutions - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Merchant e-Solutions has been resolved and transactions are processing normally.
Mar 31, 00:12 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Merchant e-Solutions is currently having connectivity issues. Merchants using the Credit Card Processor - Merchant e-Solutions may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Merchant e-Solutions are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Mar 31, 00:09 EDT

Credit Card Processor - TSYS - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Mar 31, 00:10 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Mar 31, 00:07 EDT

Gift Card Processor - eCard - Degraded Performance

Resolved - The previously reported issue with the Gift Card Processor - eCard has been resolved and transactions are processing normally.
Mar 31, 00:08 EDT

Investigating - BridgePay's Network Operations Center has identified Gift Card Processor - eCard is currently having connectivity issues. Merchants using the Gift Card Processor - eCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Gift Card Processor - eCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Mar 31, 00:08 EDT

Gift Card Processor - eCard - Degraded Performance

Resolved - The previously reported issue with the Gift Card Processor - eCard has been resolved and transactions are processing normally.
Mar 31, 00:01 EDT

Check Processor - ProfitStars - Degraded Performance

Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
Mar 31, 00:00 EDT

Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Mar 30, 23:59 EDT

Mar 30, 2020

Credit Card Processor - Heartland Portico - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
Mar 30, 23:56 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Mar 30, 23:55 EDT

Credit Card Processor - TSYS - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Mar 30, 23:56 EDT

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

Credit Card Processor - Concord EFS Network - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - Concord EFS Network has been resolved and transactions are processing normally.
Mar 21, 11:05 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Concord EFS Network is currently having connectivity issues. Merchants using the Credit Card Processor - Concord EFS Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Concord EFS Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Mar 21, 09:52 EDT

Credit Card Processor - First Data Nashville - Degraded Performance

Resolved - The previously reported issue with the Credit Card Processor - First Data Nashville has been resolved and transactions are processing normally.
Mar 21, 00:51 EDT

Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - First Data Nashville is currently having connectivity issues. Merchants using the Credit Card Processor - First Data Nashville may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - First Data Nashville are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
Mar 21, 00:02 EDT

Mar 20, 2020

No incidents reported.