Update - We want to provide a further update regarding the cybersecurity incident affecting our systems.
It is very unfortunate that we are all facing this situation in today’s world, and we are deeply grateful for the patience, understanding, and support we have received — especially from our partners, who have offered assistance and expertise during this time.
We can now confirm that this incident was the result of a ransomware attack. As previously noted, we have engaged both local and federal authorities, along with specialized forensic and recovery teams, to assist with investigation, containment, and system restoration. We are also working closely with leading cybersecurity firms to restore operations as quickly and safely as possible.
Initial forensic findings indicate that no payment card data has been compromised, and any files that may have been accessed were encrypted. At this time, there is no evidence of usable data exposure.
We recognize that recovery may be a lengthy process, and we are working with urgency and diligence to restore systems and services in a secure and responsible manner. Our priority remains protecting our customers, partners, and operations.
We will continue to provide updates as restoration efforts progress and additional verified information becomes available.
Thank you again for your patience, trust and continued support.
Feb 06, 2026 - 19:08 EST
It is very unfortunate that we are all facing this situation in today’s world, and we are deeply grateful for the patience, understanding, and support we have received — especially from our partners, who have offered assistance and expertise during this time.
We can now confirm that this incident was the result of a ransomware attack. As previously noted, we have engaged both local and federal authorities, along with specialized forensic and recovery teams, to assist with investigation, containment, and system restoration. We are also working closely with leading cybersecurity firms to restore operations as quickly and safely as possible.
Initial forensic findings indicate that no payment card data has been compromised, and any files that may have been accessed were encrypted. At this time, there is no evidence of usable data exposure.
We recognize that recovery may be a lengthy process, and we are working with urgency and diligence to restore systems and services in a secure and responsible manner. Our priority remains protecting our customers, partners, and operations.
We will continue to provide updates as restoration efforts progress and additional verified information becomes available.
Thank you again for your patience, trust and continued support.
Feb 06, 2026 - 19:08 EST
Identified - At this time, our systems are temporarily unavailable. We are actively working with the U.S. Secret Service forensic team and cybersecurity professionals to secure our environment and obtain clearance to access our systems so we can fully assess the scope of the incident. This will allow us to better understand the extent of the impact and determine the appropriate restoration and recovery process.
Please know that this matter is being treated with the highest priority, and every available resource is being dedicated to resolving the situation safely and responsibly. We do not believe there is a threat or vulnerability for our integrators at this time.
We sincerely appreciate your patience and understanding during this time. We will provide updates as soon as new information becomes available and as restoration efforts progress.
Thank you for your continued trust and support.
Feb 06, 2026 - 12:00 EST
Please know that this matter is being treated with the highest priority, and every available resource is being dedicated to resolving the situation safely and responsibly. We do not believe there is a threat or vulnerability for our integrators at this time.
We sincerely appreciate your patience and understanding during this time. We will provide updates as soon as new information becomes available and as restoration efforts progress.
Thank you for your continued trust and support.
Feb 06, 2026 - 12:00 EST
Update - We are currently experiencing a system-wide service disruption. We have identified that this outage is related to a cybersecurity incident and are actively investigating with our internal teams and external specialists including the FBI.
At this time, we do not have an estimated timeframe for full restoration of services. Our teams are working diligently to assess the impact, contain the issue, and restore systems as quickly and safely as possible.
We will provide additional updates as more information becomes available. We appreciate your patience and understanding during this time.
Feb 06, 2026 - 06:34 EST
At this time, we do not have an estimated timeframe for full restoration of services. Our teams are working diligently to assess the impact, contain the issue, and restore systems as quickly and safely as possible.
We will provide additional updates as more information becomes available. We appreciate your patience and understanding during this time.
Feb 06, 2026 - 06:34 EST
Investigating - BridgePay systems are currently experiencing an outage.
Our team is engaged and investigating the cause.
Expected time for resolution is unknown at this time.
Feb 06, 2026 - 05:48 EST
Our team is engaged and investigating the cause.
Expected time for resolution is unknown at this time.
Feb 06, 2026 - 05:48 EST
Investigating - BridgePay's network monitoring has uncovered MyBridgePay UAT Portal - Virtual Terminal and Reporting may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
Feb 06, 2026 - 04:54 EST
Feb 06, 2026 - 04:54 EST
Investigating - BridgePay's network monitoring has uncovered BridgePay UAT API - BridgeComm may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
Feb 06, 2026 - 04:01 EST
Feb 06, 2026 - 04:01 EST
Investigating - BridgePay's network monitoring has uncovered PayGuardian Cloud UAT API may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
Feb 06, 2026 - 04:01 EST
Feb 06, 2026 - 04:01 EST
Investigating - BridgePay's network monitoring has uncovered Gateway.Itstgate.com - Virtual Terminal, Reporting, API may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
Feb 06, 2026 - 03:29 EST
Feb 06, 2026 - 03:29 EST
About This Site
Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.
Please note that our standard maintenance window occurs Monday through Thursday from 4:00 AM to 6:00 AM ET.
Routine maintenance is performed during these hours and typically does not impact system availability. As such, these events are not posted individually.
However, if a maintenance activity is expected to cause any service disruption, we will provide advance notice on our status page.
BridgePay Gateway - Production
Major Outage
BridgePay Gateway API - BridgeComm
Major Outage
PayGuardian Cloud API
Major Outage
MyBridgePay Portal - Virtual Terminal and Reporting
Major Outage
BridgePay Gateway WebLink 3.0 - Hosted Payment Page
Major Outage
PathwayLink Gateway (T-Gate) - Production
Major Outage
Gateway.Itstgate.com - Virtual Terminal, Reporting, API
Major Outage
PathwayLink Boarding Portal
Major Outage
BridgePay Support
Operational
BridgePay Integration Support Portal
Operational
BridgePay Phone Support
Operational
BridgePay Email Support
Operational
BridgePay UAT - Certification Environment
Major Outage
BridgePay UAT API - BridgeComm
Major Outage
PayGuardian Cloud UAT API
Major Outage
MyBridgePay UAT Portal - Virtual Terminal and Reporting
Major Outage
BridgePay UAT WebLink 3.0 - Hosted Payment Page
Major Outage
PathwayLink (T-Gate) UAT - Certification Environment
Major Outage
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API
Major Outage
PathwayLink UAT Boarding Portal
Major Outage
Credit Card Processors
Operational
Chase Paymentech
Operational
Chase Paymentech Canada
Operational
Concord EFS Network
Operational
Elavon
Operational
First Data Buypass
Operational
First Data Nashville
Operational
First Data North
Operational
First Data Omaha
Operational
First Data Rapid Connect
Operational
Global Payments
Operational
Heartland Payment Systems
Operational
Heartland Portico
Operational
IntegraPay
Operational
Merchant e-Solutions
Operational
Mercury Payment Systems
Operational
TSYS
Operational
Vantiv
Operational
Visa ACP
Operational
WorldPay
Operational
Gift Card Processors
Operational
eCard
Operational
GiveX
Operational
Heartland Portico
Operational
SparkBase
Operational
Stored Value Solutions (SVS)
Operational
TenderCard
Operational
Valutec
Operational
Check Processors
Operational
Fastcheck Network
Operational
Paya
Operational
ProfitStars
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance