All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational
BridgePay Gateway API - BridgeComm ? Operational
PayGuardian Cloud API Operational
MyBridgePay Portal - Virtual Terminal and Reporting Operational
BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational
PathwayLink Gateway (T-Gate) - Production Operational
Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink Boarding Portal Operational
BridgePay Support Operational
BridgePay Integration Support Portal Operational
BridgePay Phone Support ? Operational
BridgePay Email Support ? Operational
BridgePay UAT - Certification Environment Operational
BridgePay UAT API - BridgeComm ? Operational
PayGuardian Cloud UAT API Operational
MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational
BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational
PathwayLink (T-Gate) UAT - Certification Environment Operational
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink UAT Boarding Portal Operational
Credit Card Processors Operational
Chase Paymentech Operational
Chase Paymentech Canada Operational
Concord EFS Network Operational
Elavon Operational
First Data Buypass Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data Rapid Connect Operational
Global Payments Operational
Heartland Payment Systems Operational
Heartland Portico Operational
IntegraPay Operational
Merchant e-Solutions Operational
Mercury Payment Systems Operational
TSYS Operational
Vantiv Operational
Visa ACP Operational
WorldPay Operational
Gift Card Processors Operational
eCard Operational
GiveX Operational
Heartland Portico Operational
SparkBase Operational
Stored Value Solutions (SVS) Operational
TenderCard Operational
Valutec Operational
Check Processors Operational
Fastcheck Network Operational
Paya Operational
ProfitStars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Maintenance May 8, 2024 04:00-06:00 EDT
On May 8th, 2024 during our maintenance window of 4:00 am – 6:00 am ET, the BridgePay Network Operations team will shift production traffic to our secondary datacenter for a period of one hour for maintenance at our primary datacenter.

All UAT/Integration test sites will be unavailable during this time.

Please check or subscribe to this status page for any updates and completion of this maintenance.

Will production traffic be affected?
We will be shifting all traffic to our secondary datacenter. If you are unable to resolve during this window, please verify you have whitelisted the URL and not the IP for the site(s) you are using.

Will settlement be affected?
Settlement occurring between 4:00 am – 6:00 am ET will be paused during this maintenance and processed once maintenance has completed.

Will recurring billing be affected?
Recurring billing contracts processing between 4:00 am – 6:00 am ET will be paused during this maintenance and processed once maintenance has completed.

How do I contact the BridgePay Gateway Technical Support team? Our team can be reached by phone at 866-322-9894 or email us at gateway.support@bridgepaynetwork.com

Posted on Apr 09, 2024 - 15:43 EDT
Past Incidents
Apr 21, 2024
Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
Apr 21, 02:17 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Apr 21, 01:34 EDT
Apr 20, 2024
Resolved - The previously reported issue with the Check Processor - Paya has been resolved and transactions are processing normally.
Apr 20, 05:46 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - Paya is currently having connectivity issues. Merchants using the Check Processor - Paya may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - Paya are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Apr 20, 01:29 EDT
Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
Resolved - The previously reported issue with the Credit Card Processor - Merchant e-Solutions has been resolved and transactions are processing normally.
Apr 8, 12:07 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Merchant e-Solutions is currently having connectivity issues. Merchants using the Credit Card Processor - Merchant e-Solutions may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Merchant e-Solutions are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Apr 8, 11:44 EDT
Resolved - The previously reported issue with the Credit Card Processor - Global Payments has been resolved and transactions are processing normally.
Apr 8, 12:06 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Global Payments is currently having connectivity issues. Merchants using the Credit Card Processor - Global Payments may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Global Payments are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Apr 8, 12:01 EDT
Resolved - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.
Apr 8, 12:05 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Apr 8, 12:01 EDT
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Apr 8, 12:05 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Apr 8, 12:01 EDT
Apr 7, 2024

No incidents reported.