All Systems Operational

About This Site

Welcome to the BridgePay Network Solutions Status Page. The current status of all connections to BridgePay Network Sites and Services can be viewed here.

BridgePay Gateway - Production Operational
BridgePay Gateway API - BridgeComm ? Operational
PayGuardian Cloud API Operational
MyBridgePay Portal - Virtual Terminal and Reporting Operational
BridgePay Gateway WebLink 3.0 - Hosted Payment Page Operational
PathwayLink Gateway (T-Gate) - Production Operational
Gateway.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink Boarding Portal Operational
BridgePay Support Operational
BridgePay Integration Support Portal Operational
BridgePay Phone Support ? Operational
BridgePay Email Support ? Operational
BridgePay UAT - Certification Environment Operational
BridgePay UAT API - BridgeComm ? Operational
PayGuardian Cloud UAT API Operational
MyBridgePay UAT Portal - Virtual Terminal and Reporting Operational
BridgePay UAT WebLink 3.0 - Hosted Payment Page Operational
PathwayLink (T-Gate) UAT - Certification Environment Operational
GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API Operational
PathwayLink UAT Boarding Portal Operational
Credit Card Processors Operational
Chase Paymentech Operational
Chase Paymentech Canada Operational
Concord EFS Network Operational
Elavon Operational
First Data Buypass Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data Rapid Connect Operational
Global Payments Operational
Heartland Payment Systems Operational
Heartland Portico Operational
IntegraPay Operational
Merchant e-Solutions Operational
Mercury Payment Systems Operational
TSYS Operational
Vantiv Operational
Visa ACP Operational
WorldPay Operational
Gift Card Processors Operational
eCard Operational
GiveX Operational
Heartland Portico Operational
SparkBase Operational
Stored Value Solutions (SVS) Operational
TenderCard Operational
Valutec Operational
Check Processors Operational
Fastcheck Network Operational
Paya Operational
ProfitStars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Maintenance Oct 3, 2022 04:00-06:00 EDT
Update - Due to the potential impact of Hurricane Ian, this maintenance will be postponed. The maintenance has been rescheduled for 10/3/2022 during the same timeframe.
Sep 28, 2022 - 13:47 EDT
Scheduled - On September 29th, 2022, during our maintenance window of 4am-6am ET, the Network Operations team will shift production traffic to our secondary Datacenter for a period of 1 hour while maintenance takes place in our primary site. Please check or subscribe to this status page for any updates and completion of this maintenance.

Will production traffic be affected?
Yes, as we have previously announced/described in our WAF/SNI changes, we will be shifting all traffic to our secondary Datacenter. If the requested whitelisting has not been done or customers cannot resolve to the new IP space they will be unable to process transactions during this time. If you are unable to resolve during this window, please check to ensure you have whitelisted the URL and not the IP for the site(s) you are using.

Will settlement be affected?
Settlement occurring between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

Will recurring billing be affected?
Recurring billing contracts processing between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

How do I contact the BridgePay Gateway Technical Support team?
Our team can be reached by phone at 866-322-9894 or email us at gateway.support@bridgepaynetwork.com.

Sep 22, 2022 - 16:18 EDT
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - The previously reported issue with PathwayLink UAT Boarding Portal has been resolved. Please attempt your request again before contacting Gateway Support.
Sep 29, 07:10 EDT
Investigating - BridgePay's network monitoring has uncovered PathwayLink UAT Boarding Portal may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
Sep 29, 07:09 EDT
Resolved - The previously reported issue with the Credit Card Processor - Mercury Payment Systems has been resolved and transactions are processing normally.
Sep 29, 07:02 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Mercury Payment Systems is currently having connectivity issues. Merchants using the Credit Card Processor - Mercury Payment Systems may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Mercury Payment Systems are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 29, 06:52 EDT
Sep 28, 2022
Resolved - The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.
Sep 28, 03:31 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 28, 02:16 EDT
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
Sep 26, 16:37 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 26, 15:35 EDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - The previously reported issue with the Credit Card Processor - IntegraPay has been resolved and transactions are processing normally.
Sep 23, 16:33 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - IntegraPay is currently having connectivity issues. Merchants using the Credit Card Processor - IntegraPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - IntegraPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 23, 16:29 EDT
Resolved - The previously reported issue with the Credit Card Processor - IntegraPay has been resolved and transactions are processing normally.
Sep 23, 14:29 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - IntegraPay is currently having connectivity issues. Merchants using the Credit Card Processor - IntegraPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - IntegraPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 23, 14:27 EDT
Resolved - The previously reported issue with the Credit Card Processor - IntegraPay has been resolved and transactions are processing normally.
Sep 23, 13:45 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - IntegraPay is currently having connectivity issues. Merchants using the Credit Card Processor - IntegraPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - IntegraPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 23, 13:40 EDT
Resolved - The previously reported issue with the Credit Card Processor - IntegraPay has been resolved and transactions are processing normally.
Sep 23, 11:35 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - IntegraPay is currently having connectivity issues. Merchants using the Credit Card Processor - IntegraPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - IntegraPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 23, 11:32 EDT
Sep 22, 2022
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Sep 22, 12:15 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 22, 11:20 EDT
Sep 21, 2022
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Sep 21, 18:44 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 21, 16:09 EDT
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Sep 21, 16:05 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 21, 15:53 EDT
Resolved - The previously reported issue with the Credit Card Processor - TSYS has been resolved and transactions are processing normally.
Sep 21, 15:36 EDT
Investigating - BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 21, 15:23 EDT
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022
Resolved - The previously reported issue with the Check Processor - ProfitStars has been resolved and transactions are processing normally.
Sep 18, 07:39 EDT
Investigating - BridgePay's Network Operations Center has identified Check Processor - ProfitStars is currently having connectivity issues. Merchants using the Check Processor - ProfitStars may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Check Processor - ProfitStars are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Sep 17, 23:09 EDT
Sep 17, 2022