Infrastructure Maintenance
Scheduled Maintenance Report for BridgePay Network Solutions
Completed
The scheduled maintenance has been completed.
Posted Oct 03, 2022 - 06:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 03, 2022 - 04:00 EDT
Update
Due to the potential impact of Hurricane Ian, this maintenance will be postponed. The maintenance has been rescheduled for 10/3/2022 during the same timeframe.
Posted Sep 28, 2022 - 13:47 EDT
Scheduled
On September 29th, 2022, during our maintenance window of 4am-6am ET, the Network Operations team will shift production traffic to our secondary Datacenter for a period of 1 hour while maintenance takes place in our primary site. Please check or subscribe to this status page for any updates and completion of this maintenance.

Will production traffic be affected?
Yes, as we have previously announced/described in our WAF/SNI changes, we will be shifting all traffic to our secondary Datacenter. If the requested whitelisting has not been done or customers cannot resolve to the new IP space they will be unable to process transactions during this time. If you are unable to resolve during this window, please check to ensure you have whitelisted the URL and not the IP for the site(s) you are using.

Will settlement be affected?
Settlement occurring between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

Will recurring billing be affected?
Recurring billing contracts processing between 4:00 am – 6:00 am EDT will be paused during this maintenance and then processed once operations have completed.

How do I contact the BridgePay Gateway Technical Support team?
Our team can be reached by phone at 866-322-9894 or email us at gateway.support@bridgepaynetwork.com.
Posted Sep 22, 2022 - 16:18 EDT
This scheduled maintenance affected: BridgePay Gateway - Production (BridgePay Gateway API - BridgeComm, PayGuardian Cloud API, MyBridgePay Portal - Virtual Terminal and Reporting, BridgePay Gateway WebLink 3.0 - Hosted Payment Page), PathwayLink Gateway (T-Gate) - Production (Gateway.Itstgate.com - Virtual Terminal, Reporting, API, PathwayLink Boarding Portal), BridgePay UAT - Certification Environment (BridgePay UAT API - BridgeComm, PayGuardian Cloud UAT API, MyBridgePay UAT Portal - Virtual Terminal and Reporting, BridgePay UAT WebLink 3.0 - Hosted Payment Page), and PathwayLink (T-Gate) UAT - Certification Environment (GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API, PathwayLink UAT Boarding Portal).