At this time, our systems are temporarily unavailable. We are actively working with the U.S. Secret Service forensic team and cybersecurity professionals to secure our environment and obtain clearance to access our systems so we can fully assess the scope of the incident. This will allow us to better understand the extent of the impact and determine the appropriate restoration and recovery process. Please know that this matter is being treated with the highest priority, and every available resource is being dedicated to resolving the situation safely and responsibly. We do not believe there is a threat or vulnerability for our integrators at this time. We sincerely appreciate your patience and understanding during this time. We will provide updates as soon as new information becomes available and as restoration efforts progress. Thank you for your continued trust and support.
Posted Feb 06, 2026 - 12:00 EST
Update
We are currently experiencing a system-wide service disruption. We have identified that this outage is related to a cybersecurity incident and are actively investigating with our internal teams and external specialists including the FBI.
At this time, we do not have an estimated timeframe for full restoration of services. Our teams are working diligently to assess the impact, contain the issue, and restore systems as quickly and safely as possible.
We will provide additional updates as more information becomes available. We appreciate your patience and understanding during this time.
Posted Feb 06, 2026 - 06:34 EST
Investigating
BridgePay systems are currently experiencing an outage. Our team is engaged and investigating the cause. Expected time for resolution is unknown at this time.