Credit Card Processor - Chase Paymentech - Degraded Performance

Incident Report for BridgePay Network Solutions

Resolved

The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.

Posted Feb 12, 2025 - 01:41 EST

Investigating

BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available.

PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

Posted Feb 12, 2025 - 01:39 EST