Infrastructure Maintenance - Outage
Scheduled Maintenance Report for BridgePay Network Solutions
Completed
The scheduled maintenance has been completed.
Posted Jun 14, 2021 - 05:07 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 14, 2021 - 04:00 EDT
Scheduled
On June 14th during our normal maintenance window, the Network Operations team will perform a physical upgrade of the gateway load-balancing infrastructure. All production and testing applications are hosted behind these systems. As a result, there will be a hard outage of all systems between 4:15 am through 4:45 am ET as the systems are moved to the new hardware. Downtime is not expected to last longer than 30 minutes and updates will be posted to the status page once the process has begun. Staff will be on hand to validate full functionality post migration.

Will production traffic be affected?

Yes, transactions will not process and a 500 error will return while attempting to connect until the migration is complete. Please wait to process transactions until the maintenance is complete.

Will settlement be affected?

Settlement occurring between 4 am – 6 am will be paused during this maintenance and then processed once operations have completed.

Will recurring billing be affected?

Recurring billing contracts processing between 4 am – 6 am will be paused during this maintenance and then processed once operations have completed.
Posted Jun 02, 2021 - 11:17 EDT
This scheduled maintenance affected: BridgePay UAT - Certification Environment (BridgePay UAT API - BridgeComm, PayGuardian Cloud UAT API, MyBridgePay UAT Portal - Virtual Terminal and Reporting, BridgePay UAT WebLink 3.0 - Hosted Payment Page), PathwayLink Gateway (T-Gate) - Production (Gateway.Itstgate.com - Virtual Terminal, Reporting, API, PathwayLink Boarding Portal), PathwayLink (T-Gate) UAT - Certification Environment (GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API, PathwayLink UAT Boarding Portal), and BridgePay Gateway - Production (BridgePay Gateway API - BridgeComm, PayGuardian Cloud API, MyBridgePay Portal - Virtual Terminal and Reporting, BridgePay Gateway WebLink 3.0 - Hosted Payment Page).